Privacy Policy

This notice explains what happens to personal data when you visit this website, why we process it, how long we keep it, and what you can ask us to do about it. It covers this website only. Where we process personal data in the course of a commercial relationship — a quotation, an order, a warranty claim — we tell you separately at the point we collect it.

Who is responsible

The controller responsible for the processing described in this notice is German Power Solutions.

Email: sales@germanpowersolution.com
Telephone: +44 20 7946 0123

If you would rather write to us about a data protection question than use the general enquiry route, please use the details above or the ones on our contact page.

What we process, and why

There are four sources, set out below. Only the first of them happens without you doing anything.

Information your browser sends

Every request to this website is recorded by our hosting infrastructure in a server log. A log entry contains the requesting IP address, the date and time, the page or file requested, the amount of data transferred, the HTTP status returned, the page that referred you if there was one, and the browser and operating system your request identified itself as.

We do not use these logs to build a profile of you and we do not combine them with any other source. They exist so the site can be kept running and secure: diagnosing a page that fails, seeing that a fault is real, and identifying automated abuse such as credential-guessing against the administration area. The legal basis is our legitimate interest in operating a secure and functioning website.

Enquiries, quotation requests and contact forms

If you send us an enquiry through a form on this site, we receive what you type into it. That normally means your name, your company, a way of replying to you, and the description of what you need. Where the form was opened from a product page, it also tells us which product the enquiry came from, so that whoever answers you does not have to ask.

We use that information to answer you and, if it turns into business, to prepare a quotation and fulfil the order. The legal basis is the performance of a contract or the steps leading up to one where you are asking us to quote, and our legitimate interest in responding to business correspondence in every other case. Sending an enquiry is voluntary; we cannot answer one without a reply address.

Email, telephone and messaging

If you contact us by email, telephone or a messaging service, we keep what you send us together with our reply, for the same reasons and on the same basis as an enquiry made through a form. Please be aware that the content of an unencrypted email can in principle be read in transit. If a matter is confidential, tell us and we will agree another route.

Cookies and browser storage

Browsing this site does not require you to accept any cookie. We set none for advertising, none for analytics, and none that follow you to another website. The only cookies this site sets are the ones the content management system needs in order to work: a session cookie when somebody signs in to the administration area, and a cookie recording a comment author’s details where commenting is enabled. Both are strictly necessary for a function you asked for.

We do not load analytics software, advertising tags, social network buttons, externally hosted fonts or embedded maps from a third party as part of the normal operation of this site. If that changes — for example if we add a map to the contact page — this notice will be updated before the change goes live, and anything that is not strictly necessary will ask for your consent first.

Who else sees your data

We do not sell personal data and we do not share it for anyone else’s marketing. It is disclosed only to:

our hosting and email providers, who process it on our instructions under a data processing agreement and may not use it for their own purposes;
the service provider operating the form or ticketing system your enquiry arrives through, on the same terms;
our advisers, auditors and insurers where they need it and are bound by confidentiality;
a public authority or court where the law requires us to disclose it.

Processing outside the EEA

We aim to keep processing within the European Economic Area. Where a provider we rely on processes data outside it, that transfer is covered by a decision of the European Commission that the country offers adequate protection, or by the Commission’s standard contractual clauses together with an assessment of the safeguards in place. You may ask us which mechanism applies to a particular provider.

How long we keep it

Server log entries are kept for as long as they are useful for security and fault diagnosis, and are then deleted or aggregated so that they no longer identify anybody.
An enquiry that does not lead to business is kept while it is still reasonable that you might follow it up, and deleted afterwards.
Correspondence and documents forming part of a commercial transaction are kept for as long as commercial and tax law requires us to keep them, and are deleted at the end of that period.

Where a retention period is set by law we cannot shorten it, but we restrict processing of the data to that legal purpose alone.

Your rights

In relation to the personal data we hold about you, you have the right to:

ask whether we hold any, and receive a copy of it together with the information in this notice;
have inaccurate data corrected and incomplete data completed;
have data erased where we no longer have a reason to keep it;
have processing restricted while a dispute about accuracy or grounds is resolved;
receive data you gave us in a structured, commonly used and machine-readable form, and have it sent to another controller where that is technically feasible;
object to processing we carry out on the basis of a legitimate interest, in which case we stop unless we can show compelling grounds that override yours;
withdraw a consent you have given at any time, which does not affect processing that already took place on that basis.

Write to us using the details above and we will answer within one month. We may ask you to confirm who you are first — not to obstruct the request, but because sending somebody else’s data to the wrong person would itself be a breach.

Complaining to a supervisory authority

If you think we have handled your data unlawfully you may complain to a data protection supervisory authority — in the country you live or work in, in the country where the problem arose, or the authority responsible for us. Telling us first is usually quicker, and does not affect your right to complain.

Security

This site is served over an encrypted HTTPS connection, so what passes between your browser and it cannot be read on the way. Administrative access is restricted to named accounts, and we keep the software the site runs on up to date. No transmission over the internet can be guaranteed absolutely secure, and we do not claim otherwise.

Children

This is a business-to-business site for industrial equipment and parts. It is not directed at children and we do not knowingly collect their data. If you believe a child has sent us personal data, tell us and we will delete it.

Changes to this notice

We update this notice when what we do with personal data changes, or when the law does. The current version always applies to the site as it stands now, and the date below is the date this page was last edited.

Last updated: September 25, 2026